FAQ

  • Can I place a single order?
    Yes!  We have linked a separate store to our single order program.  There is 1 free meal offered on the 20 meal program via the subscription store, but the overall price is very similar.  If you aren't interested in a long term meal plan solution; we encourage you to use our single order website!

  • Are the meals fresh or frozen?
    We use a very unique packaging solution unlike any other meal prep company.  Each meal is prepared by one of our kitchen staff, placed in a single usage Vacuum Chambered seal bag (instead of a lid) and pressure sealed.  We package the meals while hot, then flash freeze them.  We have found this process to maintain the highest level of "freshness," while still maintaining the nutrients and shelf life. Without using this process, because of our whole food ingredients, you would only have 2/3 days to consume all of your meals before they started to spoil in your refrigerator. 

  • Do the meals stay the same?
    We update our menu every 4/6 weeks with new options!  As far as the individual meal goes, we try to keep them as consistent as possible.  We are a scratch kitchen though, and every meal is prepared individually by a member of our team; so you may notice slight variations in the dish week over week.  If there is every a concern or issue with one of the meals you buy, shoot us an email and I will make sure we find a way to make it right with you!
     
  • What type of ingredients do you use?
    This is one of our proudest claims to fame.  We use ALL fresh ingredients, no processed "chicken from a bag" like many of our competitors.  This is why it is SO important for us to use the chamber seal/flash freeze process discussed above.  
  • Does it automatically setup an account? 
    No. You will have to create an account before you submit an order through our subscription based website. You are not placed into any sort of minimum purchase terms, and will have full account management from your end.  You can pause, cancel, update payment, change your selections, update your address, etc.  We offer our subscription service as a benefit to customers - not with the intentions of trapping them into a long term commitment. 
  • When will my meals be delivered?
    Delivery dates depend on the area. We process shipments on Mondays (based around receiving our dry ice shipment.) Most people can expect to get their shipments between Tuesday:Thursday {the following week on initial orders.}  The meals are packed in refrigerator packaging - so no need to rush home, they should be fine until you get there. :)
  • How long are my meals good for?
    We recommend eating the meals within 7 days of delivery. If you aren’t able to eat them in that time, the meals will hold upwards of a month in the freezer.  Please allow frozen meals about 1 day in the refrigerator before microwaving to eat – frozen meals won’t reheat evenly.
  • When do I pick my meals?
    After your initial order, you are able to login and change your selections under the account management link.  We ask that you have your meal selections input by no later than Thursday at 4:00pm.
  • What if I forget to pick my meals?
    If you don’t select meals on your subscription; it will automatically send you the same meals you had the week before. NOTE: if we have a menu change – you will receive the REPLACEMENT meal for the selection.
  • What does frequency mean?
    We offer different frequencies for people who don’t necessarily want 10 meals a week. This is a good alternative to having to suspend your account every other week.  You will receive 2 shipments a month, simply store half of the meals in the freezer, until it is time for them to be eaten.
  • Can I make changes to my plan?
    You can update billing information, address changes, update your meal selections and skip weeks; all from your account management page. Please note: you may not have an account profile setup just because you have a subscription placed.  Creating the account isn’t an obligation, so if you try to make changes and can’t find your profile – don’t panic – simply create a new profile, and it will automatically tie to your existing subscription. Have any problems? Let us know!
  • How are they shipped?
    We use a very proprietary shipping solution, each meal is vacuum sealed.  This keeps our meals able to maintain their freshness while being held in a freezer for several weeks.  
  • Can I deliver to my work?
    The official answer is No. We strongly recommend only using Home addresses for deliveries, we’ve seen in certain areas the Delivery drivers are very good at working with business management (especially if the company uses shipping services.) but we can only assure deliveries with our Home service on residential addresses.
  • Am I guaranteed my meals?
    You are absolutely guaranteed to get the number of meals you ordered! There are some very rare instances, when we are unable to fulfill certain requests. Vendor availability can limit things sometimes, if you ever receive a meal you didn’t order, or are shorted a meal you requested – please contact us so we can work with you to come up with a solution.